Optimize the website and boost sales with five best Live Chat software for business.
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What is Live Chat?
How does a Live Chat system work?
Normally, a Live Chat system includes two parts:- The chat window integrated to your website: Where you click on to chat
- The operator console: The interface that customer support personnel uses to accept Live Chat invites and manage detailed real–time information about visitors to your website: Countries customers come from, ISP, web browser, operation and more.
Live Chat software's criteria
- iPhone support.
- Fast chat speed.
- Stable quality.
- Flexible customization.
- High–quality customer service.
- Reasonable pricing.
Testing process
I tested products in two ways:- Chat directly with services' supporters, using their products.
- Use their trial version. Normally, I downloaded their software to install the operator control and get the embedded code to create a chat window on a testing HTML web page (By saving the embedded code in a notepad file in .html type).
The Live Chat software review
PROs and CONs
| Software | Olark | BoldChat | Live Person | LiveChat | LiveHelpNow |
|---|---|---|---|---|---|
| PROs | Reasonable pricing |
A function named ActiveAssist allows you to access remote PCs |
Fast chat speed |
Reliable |
Full features set |
| CONs | No file transfer or desktop remote control function |
Slow chat speed |
Expensive |
No file transfer or desktop remote control function |
Complex mobile set up in the back end |
Detailed reviews
Olark – Simplifying your Live Chat solution
- Who should use? Small, medium sites and bloggers. Their customers: Zappos, SurveyGizmo, 99designs, ect.
- Chat speed: Fast.
- Iphone support: Yes and it costs you $9.99 (Details), or you can use Meeboo whisch has free Iphone app. (Details)
- Pricing: Affordable. From $15 to $149/month depending on the operator amount and package features. (Details)
However, the simplicity is also a disadvantage of Olark. There are no file transfer or desktop remote control to access remote computers – How can we help customers visually if they have problems?
Boldchat – Comprehensive features
- Who should use? Small and medium sites. Their customers: NBTY, NetApp, Oneida, etc.
- Chat speed: Slow.
- Iphone support: it costs you $9.99 (Details)
- Pricing: Quite expensive. From $29 – $199/month/operator. Additional operator: From $29 – $199/month. (Details)
Something I don't like - I don't appreciate their 24/7 support much since they don't read and answer my questions carefully.
LivePerson – A market leader in live online customer engagement
- Who should use?: Medium and large business. Their customers: IBM, Bell, Hoovers, ect.
- Chat speed: Fast.
- Iphone support: Free. (Details)
- Pricing: Expensive. From $99/operator/month. Additional operator: From $99. This information is not published on their website encourage customers to chat directly with them, experiencing their product and service.
Even though, I don't recommend LivePerson since it offer you availability to poor designs. Besides, supporters used too many pre–defined answers when chatting with me so it seemed like I was chatting with a robot, not a person.
LiveChat – A elegant and reliable Live Chat
- Who should use?: Medium and large business. Their customers: Kaspersky Lab, Unicef, Mazda, etc.
- Chat speed: Fast.
- Iphone support: Free. (Details)
- Pricing: Quite expensive. From $36 – $249/ month (depends on the operators' amount). They offer fixed packages and adding more operator costs you from $36. (Details)
What are the disadvantages? There is no file transfer or desktop remote control function. This limits the customer support as I mentioned above.
LiveHelpNow – Gold award of Top Ten Live Chat reviews in 2011
- Who should use?: Small business. Their customers: Buckner Law Corp, Delta Force Security, JIC, etc
- Chat speed: Fast
- Iphone support: Free (Details)
- Pricing: Cheap. $9/ month per operator. Additional operator: $9 (Details)
The thing that disappointed me most was that the supporter was impatient and even rude.
The bottom line
Besides software above, there are other nice Live Chat software such as Banckle Chat, Live2Support, ClickDesk, etc.
Paying a certain amount per month, investing a lot in human resource and so on, embracing Live Chat effectively is not just simple. However, it benefits your online business while helping strengthen human–to–human communication, boost sales and increase ROI. So if you really want to take your business to a whole new level, please don't hesitate to use it.Do you want to share any thoughts and experience on using Live Chat? If yes, do it by leaving your comments below.
Comments
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Tuesday, 06 September 2011Hi joomla CMS,
Have you picked up any LiveChat software for your website - http://www.joomladesignservices.com/ yet? :-) -
Wednesday, 07 September 2011
Hey, here is a great new live chat software called Chatwing check it out here www.chatwing.com It has some real unique features not seen in chat like facebook and twitter login and sharing features direct from the chat
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Thursday, 08 September 2011
Will be looking into this to add to our business model.
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Thursday, 08 September 2011
@Rekoyan: We've tweeted about your software ->http://twitter.com/joomlashine
@Real Estate Agents in West Island: Yes, and we hope that you will get your desired result.· Bui Anh Tuan likes this comment. -
Friday, 16 September 2011
Thank you for the information but more clarification is software.........
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Friday, 16 September 2011
Hi seher.gull,
Thank you for your comment.
I am not clear about your comment. Could you please explain it a little bit more? -
Wednesday, 21 September 2011
Persönlich oder per e-mail? Ich würde es mir nicht nehmen lassen das Interview persönlich face-to-face zu machen.
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Thursday, 22 September 2011
@flash watch:
It's chatting. Yes, a face-to-face meeting is good. Live Chat is suitable if you can not get a face-to-face meeting (a long distance for example).
>>>>>----- Translated from English to German by Google Translate ----- -
Thursday, 22 September 2011
In diese Liste über Live Chat Software sollte auch der NewElements DynamicChat berücksichtigt werden. http://www.newelements.de
· Hoa, huyennt and Daniel Hacohen likes this comment. -
Tuesday, 01 November 2011
Persönlich oder per e-mail? Ich würde es mir nicht nehmen lassen das Interview persönlich face-to-face zu machen.
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Tuesday, 01 November 2011
Es ist im Chat. Ja, ist eine face-to-face-Treffen gut. Live Chat ist geeignet, wenn Sie nicht bekommen kann eine Face-to-face-Treffen (eine lange Strecke zum Beispiel).
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Thursday, 19 January 2012
Joomla for shop is good script. I love joomla! I LOVE IT!
· Hoa likes this comment. -
Tuesday, 01 November 2011
Translated from English to German by Google Translate -> Es ist im Chat. Ja, ist eine face-to-face-Treffen gut. Live Chat ist geeignet, wenn Sie nicht bekommen kann eine Face-to-face-Treffen (eine lange Strecke zum Beispiel).
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Tuesday, 29 November 2011
I dont really think a lot of people use live chat, I always call a number of a website, rather than live chat, its a lot easier to speak to some one, than live chat, any once else agree ?
· huyennt likes this comment. -
Monday, 16 January 2012
Hello, can I use joomla to make print shop ?
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Thursday, 19 January 2012
Live Chat is for cases which you can not speak face-to-face to your customers :-)
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Thursday, 19 January 2012
Hi guy,
Yes, you can use Joomla to make an online print shop. -
Thursday, 19 January 2012
In my opinion, there are 6 extensions necessary for Joomla websites. You can have a look at it to create a nice print shop website -> http://www.joomlashine.com/blog/entry/six-free-must-have-joomla-extensions-have-you-installed-them-all.html
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Wednesday, 28 March 2012
Initially i tried many chat software available in the market but finally came to Live2Support. I decided to use Live2support because Live2support gives all required features at the lowest price. SSL security, 24/7 technical support and solve any problem immedietly. http://www.live2support.com
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Wednesday, 28 March 2012
Initially i tried many chat software available in the market but finally came to Live2Support. I decided to use Live2support because Live2support gives all required features at the lowest price. SSL security, 24/7 technical support and solve any problem immedietly. http://www.live2support.com
· huyennt likes this comment. -
Friday, 30 March 2012
there is a great new live chat software called Chatwing check it out here www.chatwing.com It has some real unique features not seen in chat like facebook and twitter login and sharing features direct from the chat
· huyennt likes this comment. -
Saturday, 31 March 2012
Thank you for your contribution!
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Friday, 11 May 2012
Hey, if you're looking for a free solution you should check Denise Systems software. We've got a free edition Live Chat, which offers for example audio & video chat. Here you can find more information: www.denisesystems.com/index.php/menu/products/live_chat
· huyennt likes this comment. -
Saturday, 12 May 2012
Thanks Peter for your comment. Denise Systems seems to be good :-)
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Thursday, 17 May 2012
I think you guys should take a look at ClickDesk, way better than apps mentioned here.
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Friday, 18 May 2012
Thank you for your comment, Jonathan :-)
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Thursday, 17 May 2012
Nice work huyennt, lovely list. I know a lot of the founders of the services and all of them are great guys, I've consulted for them. If I were to make a humble suggestion, I would like to recommend ClickDesk ( http://www.clickdesk.com/ ) another beautiful app, do take a look. Excellent article and Cheers!
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Friday, 18 May 2012
Hi Simon and Jonathan,
Which features of ClickDesk you guys like most? -
Friday, 18 May 2012
Hi Huyennt,
I love their pro active chat feature. I think they are the only player to offer integrated phone option, where a customer can directly call from the chat interface. -
Saturday, 19 May 2012
It sounds great, Simon!
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Tuesday, 19 June 2012
Been using LiveChat from www.livechatinc.com - made a sale for $400 on the first day!
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Wednesday, 20 June 2012
Hi Matthew,
A great news!! How about the next days? I hope that they are good, too :-) -
Monday, 13 August 2012
Hey would any one have any recommendation of good live chat software for a games website?
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Monday, 13 August 2012
5 software above are good. For example Olark or LiveChat
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Tuesday, 28 August 2012
In my mind, live chat software is one of the most important tools for boosting the sales of all types of businesses, be it small or big. It also helps in ensuring a better quality of provide customer care service.
· huyennt likes this comment. -
Friday, 05 October 2012
Web Chat Software is a powerful tool that helps you talk to your website visitors and convert them into customers.According to a survey 23 percent of the e-commerce sites surveyed said that of those customers that engaged with them in a live chat, more than 40 percent converted to an active lead or sale.
· huyennt likes this comment. -
Sunday, 14 October 2012
These live chat software programs are pretty good. I'd have to say my favorite are LiveChat and LivePerson. They're both quick and in a business you need something that's more reliable like that.
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Thursday, 15 November 2012
Please advise is Google Talk a reasonable live chat software?
· huyennt likes this comment. -
Tuesday, 27 November 2012
Good article on live chat software. Helpful in terms of showing web site owners how simple it is to use.
Please consider GotLiveChat.com as another live chat service alternative for e-commerce sites. Thanks! -
Friday, 14 December 2012
It's very useful live chat software, maybe I can try
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Friday, 11 January 2013
I want to mention P3chat live chat as an option. It looks great, not slow down website and costs less than 2$.
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Tuesday, 26 February 2013
Thank you for more valuable information. Web chat is one of the most important software to boost sales of all kinds of companies product and also increase company wealthy. I tried lot of chat software available on the market but ultimately decide best live chat software more secure, flexible, reliable, customizable and affordable . Read more http://livechatsupport.tumblr.com/
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Wednesday, 13 March 2013
Thanks for the article.
I personally use Nero Chat (www.nerochat.com) and I'm very satisfied with their products.
Who should use? Small and medium sites.
Chat speed: Very Good.
Android support: includes in all packages
iPhone support: should come soon
Pricing: starting from 14.99 (including mobile) -
Thursday, 21 March 2013
I would recommend http://LiveSupporti.com. It is fully customizable and has reasonable pricing.
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Tuesday, 26 March 2013
A great live chat we found was Chataroo.com. We use all 3 of their products... Live Chat, Ticketing, and Visitor Tracking. There are tons of features and we love the floating footer bar that incorporates the live chat and ticketing into one.
Everything can be customize as far as colors plus it is all in one control panel. We no longer do we the high priced zendesk and olark.
I hope this helps...
Jason -
Tuesday, 30 April 2013
I use Live2Support live chat app to communicate with our existing customers and new visitors, and so far it has worked best for me… and hopefully for my customers as well. It is really quite cheap as compared to other live chat solutions. Sends and receives messages quickly, and can see easily what customer’s text me. I can say Live2Support is a fast, secure, easy and affordable live chat software. http://www.live2support.com
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Tuesday, 10 July 2012
Hi Pimples,
Thank you for your comment. Which livechat software you have tried and you want to recommend to other people?
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Great idea to boost the business and I also liked the live chat software.