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View Full Version : Frustrated with dedicated help desk RESOLVED but not by support



sitebuildernow
10-28-2008, 09:44 AM
Hello, I purchased Epic Pro - developer package because I wanted support. Unfortunately so far I'm very discouraged with the "dedicated support". Although I rec'd my first response withint 24 hours it was "you don't have a problem". Thus I sent a screenshot and said "Yes I do". so ANOTHER 24 hours later I get a response saying "Oh, make your picture smaller and this problem will go away". Not true! The problem is that the "main content" on new articles I add does not "adjust" when the page is resized - therefore the text overflows into the right column. To see the problem in action go to http://www.jandrmaintenance.com - make your browser small and you will see that the content in the middle of the page "squishes togetether" to keep itself in the middle content area. Go to http://jandrmaintenancenw.com/index.php/wedgcor/barns-and-ridign-arenas.html and make your browser window small and the text in the middle section does not resize - it instead overflows into the right column. If anyone can help I would really appreciate it. I am tired of waiting 24 hours in between the one sentence responses I'm getting from "dedicated support" to resolve this issue.

The problem is that in order to not have this happen you have to set a fixed page width if you want to use images in the main content area. This is the downside to not using tables in web development. In a table environment I would be able to set this "cell" to not resize - thereby forcing the browser to create scroll bars instead of making a mess of the page but still be able to allow the general page to be set to a percentage of the browser window. I love CSS but think we need to keep table structures - a combo of both makes for better cross browser/cross platform results. But that is just my humble opinion.

Thanks!

tony
10-28-2008, 08:06 PM
Hello sitebuildernow,

We are sorry to hear about your frustration. Please do let me clarify you about 'Support Policy'. The response time for 'Dedicated support system' is 24 hours, for 'Forum' is 24 - 48 hours and we are responsible for our words. We have written clearly about this fact on next page http://www.joomlashine.com/index.php?option=com_content&task=view&id=65&Itemid=38

The response from our Support department depends on the information that the customer provided. To investigate the issue and give the solution we need more details about the issue.

JSN Epic template is quite stable product and there a lot of bugs/issues fixes. You can make sure by 'change log' (http://www.joomlashine.com/index.php?option=com_content&task=view&id=46&Itemid=38). In the most of cases the issue might be related to the content of web site. To check the correctness of code we recommend you to use XHTML validator at http://validator.w3.org/.

In addition, please take into account Firefox extension called “FireBug” (https://addons.mozilla.org/en-US/firefox/addon/1843) which allows you to track all elements of the template.

Best Regards, Tony
JoomlaShine.com Team.