Pre-sale FAQ

[tony]

JoomlaShine templates presale FAQ

In this section you can find the list of most frequently asked questions related to JoomlaShine templates.


Is JoomlaShine templates compatible with Joomla! 1.5?
Yes, all JoomlaShine templates are 100% natively compatible with latest version Joomla! 1.5.



Are JoomlaShine templates search engine optimized?
We design and code the template carefully taking into account latest technology including SEO optimization. The JoomlaShine templates structure is based on "2 - 1 - 3 column ordering" which increases the readability of search engines.
All JoomlaShine templates are equipped with overrides for EVERY default Joomla! extension that generate pure table-less HTML code to enhance search engine visibility.



Can I modify the source code of template?
Yes, you are authorized to make any modifications to achieve your desired intention. More over, if you purchased commercial edition of our template, you can get technical support from support forum or Dedicated Support System (in the case if you purchased Developer License)



Can I remove copyrights?
For removing the copyright text "Joomla! Templates by JoomlaShine.com" you have to choose the PRO or Developer editions of the product. For more details about the copyright information please have a look at page Terms and Conditions (http://www.joomlashine.com/index.php?option=com_content&task=view&id=7&Itemid=0)



When and where can I download the product after purchase?
Normally after payment process you will be redirected to our website instantly to download the product. Beside of that, you can always download the product from Customer Area (http://www.joomlashine.com/customer-area.html) section on our website.



What support do you offer?
We have 2 kind of support infrastructure: Forum and Dedicated Helpdesk system.
- The forum is the place where you can get help from the community and our professional support staffs.
- The Dedicated Helpdesk system is available only for Developer edition customers. In this system we can provide faster and more dedicated support.
For more information please visit JoomlaShine Support Policy page (http://www.joomlashine.com/index.php/?option=com_content&view=article&id=46&Itemid=4)



Do you offer refund?
Yes, within 30 days, if you are not satisfied with our products we will give you the full refund without any questions. For more information you can find on Money back Policy page (http://www.joomlashine.com/index.php?option=com_content&view=article&id=11).



How can I download the product’s updates?
When purchasing any product from JoomlaShine.com, you get life-time update. That means all new versions will be automatically available for you in Customer Area to download.



Can I use JoomlaShine template free edition for commercial purposes?
No, you can use JoomlaShine template free only for your own websites and NOT for your client’s websites. You can NOT resell the product as well. For more details about the copyright information please have a look at page Terms and Conditions (http://www.joomlashine.com/index.php?option=com_content&task=view&id=7&Itemid=0).



Are your templates work with non English Joomla version?
Yes, for instance, JSN Epic works well and stably on different version of Joomla CMS. Feel free to make sure about that visiting real examples:
http://www.paschy.de/privat/
http://www.liz-yachtcharter.nl/
http://www.belves-en-perigord.com/
http://aipdbelluno.org/
http://www.usenior-nazare.com.pt/


If you couldn't find answer for your question here, feel free to contact us (http://www.joomlashine.com/index.php?option=com_content&view=article&id=58&Itemid=6).

[opinionated5]

How stable is your product?
How long has it been out?
How many revisions have you had?

[tony]

Hello there,

JSN Epic 2.0 is a quite stable product with fixes all detected issues. You can make sure about this fact by changelog (http://www.joomlashine.com/index.php?option=com_content&task=view&id=46&Itemid=38)of JSN Epic template.

In the near time we are going to release next version 3.0 JSN Epic with new features. You can update the product later for free at Customer Area.

Best Wishes, Tony
JoomlaShine.com Team.

[dirkovision]

need to know before we buy if left menu's can be duplicated like we did on www.pagina.hu
In Ice Theme themes it is NOT possible. So, is Theme Epic suitable for multiple menu's..??
with sliding sub-menu#s.

thanks for a prompt answer.

dirko

[tony]

Hi dirko,

In the coming version 3.0 JSN Epic PRO template will be implemented the feature Slide Menu. The current version 2.0 supports only Bullettree menu style in left column.

You can buy the product now and later upgrade to the version 3.0 for free.

[dirkovision]

can i see a site where they use multiple menus? plse.
dirko

[tony]

We are going to go live with demo site of new version 3.0 JSN Epic template in the end of November.

[tony]

Hi scept1c,

You can see the demo of Side menu at here

http://demo.joomlashine.com/joomla-templates/jsn_epic/j15/index.php?option=com_content&view=article&id=17&Itemid=68

[dillonparker]

So are you saying the template is ready for the search engines with no extra work evolved.

[dmonroe45]

Can you create a form for users to post information collected only by the administrator. An example would be to submit an article for approval then manually placed in it's appropriate category.

Another example would be to ask the user a question and they respond through a form, then only the administrator will have access to the answers.

I'm very interested in the developer version of Epic if this is possible.

Curiously,
David Monroe

[tony]

Hi David Monroe,

You can use the Contact form of JoomlaShine.com at here http://www.joomlashine.com/contact-us/general-inquiries.html

Best Wishes,
Tony

[masamedia]

Hello to everyone who is considering using or even purchasing any Joomlashine product.

I am an average user as you are, I am not a Joomlashine Member nor on their pay role. I can confirm everything they write in their FAQ. The template runs perfectly in other languages, their support is outstanding in the Joomla cosmos and EPIC and ImageShow are very well documented.

You can't do anything wrong using their templated and modules.

Why am I writting this here? I don't know. ;-) I am just satisfied and a happy customer : o )

masa