Keystrokes
08-01-2009, 03:45 AM
I just wanted to share with the community a recent support issue I had and how it was handled.
TO avoid a long thread I won't go into detail of the issue. However I had a thrid party componant that when a style was applied to it it broke HTML validation. Hai looked into the issue and the result was not the fault of the template, but simply the coding of the third party module.
I was expecting Hai to say "Sorry this is not something we support", he did not. He loked at the code and fixed the thrif party script and sent it back to me.
I was delighted and this all happened within 24 hours.
So this is the comment I closed the suport ticket with...
Hi
I just wanted to say a big thank you for loooking into this and fixing the problem, what wonderful support, very quick and effecient. I would also considered above and beyond the call of duty. It was not your template at fault, yet you still fixed the problem.
Feel free to use my comment on your site if you want to.
Many many thanks
Lloyd
Well done.
Kind regards
Lloyd
TO avoid a long thread I won't go into detail of the issue. However I had a thrid party componant that when a style was applied to it it broke HTML validation. Hai looked into the issue and the result was not the fault of the template, but simply the coding of the third party module.
I was expecting Hai to say "Sorry this is not something we support", he did not. He loked at the code and fixed the thrif party script and sent it back to me.
I was delighted and this all happened within 24 hours.
So this is the comment I closed the suport ticket with...
Hi
I just wanted to say a big thank you for loooking into this and fixing the problem, what wonderful support, very quick and effecient. I would also considered above and beyond the call of duty. It was not your template at fault, yet you still fixed the problem.
Feel free to use my comment on your site if you want to.
Many many thanks
Lloyd
Well done.
Kind regards
Lloyd