dayron@redhourtechnologies.com
08-16-2009, 08:11 PM
Before I post helpdesk requests as a JSN Pro user I try to search the forums first (if I even know exactly what I'm looking for...Im not a CSS wiz by any means). I find a lot of very interesting question sI'd like to know the answer to while searching, but most of them are met with a response stating thats a matter for JSN Pro support and to post a helpdesk ticket. I totally understand that approach and certainly respect it. However, would it be possible to a) either start a support forum exclusively for JSN Pro users where support staff could reply and we all see the answers, or b) start a knowledge base showing the answers to all the questions that have been asked about the pro products? Something like that would reduce dedicated support ticket submission and perhaps reduce workload on the support staff.