install sample data

[h.hommes]

Good afternoon,
A couple of days ago I bought the Tendo Pro Standard template.
When I try to install the sample data I get the message: unable to download file check internet connection.
Can you help me out.

Kind regards,
Hans

[Larry]

Hi,

Could you please send me the account to access the admin site via PM? I need to check the issue.

[h.hommes]

The account has been sent

[Larry]

Hi,

Please send me the site url too. You forgot it. Send it to me via PM box. Thank you.

[Larry]

Dear Hans,

Currently there's a bug concerning installing the sample data in our template. To fix this issue, please contact your hosting provider and ask them to enable the allow_url_fopen value. That means they need to change this value in the php.ini

allow_url_fopen = On

By default, this value is Off for security. You can check this value if it's on or off in the joomla admin control panel >> Site >> System information >> PHP information.

We're sorry for this inconvenience and will fix this bug in the next release.

[h.hommes]

Goodmorning Larry,

Thank you for the response.
The host has created in my private map a php.ini with the content allow_url_fopen = OnIk heb voor u de allow_url_fopen functionaliteit ingeschakeld door in uw private map het bestand php.ini aan te maken met de volgende inhoud: allow_url_fopen = On.

What I now need from you is the ip-adress or ip-adresses of the connection so the host can place them in the whitelist.

With kind regards
Hans

[zaki_aut]

IP address is: 50.56.107.206

BW

[Larry]

Dear Hans,

Please re-download the latest installation package Then uninstall the template and re-install it to fix the issue. We're sorry for any inconveniences you got.