Frequently Asked Questions and Answers
How and when can I download the product after purchase?
After the payment process you can instantly download the product from the Customer Area section.
In addition, we will send you an email receipt with all order and download information, so you can check back any time in the future.
Is this a monthly price or a one-time payment?
The price is one-time payment, not monthly fee.
After purchasing a product, you will be able to download, get updates and use it for LIFETIME.
What are the differences between PRO STANDARD and PRO UNLIMITED Editions?
Besides the price difference:
- With PRO STANDARD Edition: You get technical support for only 01 domain for 03 months. You will need to register the domain in the Customer Area in order to get support.
- With PRO UNLIMITED Edition: You get technical support for as many domains as you want for 12 months.
With both PRO Editions, you can use or download new updates of the products forever for as many domains as you like without any limitations.
What Joomla! version do you support?
We support Joomla! 2.5 and 3.x.
Starting from September 2012, we dropped support for Joomla 1.5. All products released prior to September will still be distributed with version for Joomla 1.5, but that version will not be maintained.
As for Joomla 2.5 and 3.x, we distribute natively compatible version of all our products for latest Joomla version.
Can I modify the source code of product?
Yes, you are authorized to make any modifications to achieve your desired intention. All codes are open for modification if you need.
Moreover, if you purchase the PRO STANDARD or PRO UNLIMITED edition, you can get basic customization support from JoomlaShine's technical supporters in the Forum.
Where can I have news about product updates or new product releases?
How do I get product updates?
You can download the latest version of the product in the Customer Area section. You can download new updates for LIFETIME.
Do I have to renew expired order to continue using product?
No. You can keep using the product for as long as you wish without renewal. You only need to renew expired order if you want to continue to get support.
What kind of support do you offer?
We provide support through:
- Forum Support: For all customers, both Free and PRO Edition Owners.
- Live chat: For pre-sale related questions
Do your products support multi-language?
Yes, for sure.
All our templates are translated into more than 14 languages.
Is there any kind of "Call home" for license checking?
No, definitely not.
JoomlaShine products do NOT have any kind of license checking mechanism. You don't need any license key to run the product. Our goal is to build useful hassle-free products that will benefit you.
What kind of payment do you accept?
We accept Paypal and major Credit Cards (Visa, Master Card, American Express, JCB), Western Union or bank wire transfer
Credit card payment transaction will be taken care of by our trusted partners 2Checkout. They are truly professional with a very secure and reliable system. With bank wire transfer method, please contact us then our supporters will instruct you what to do.
Do you offer refund?
Yes, within 30 days we will refund without asking anything.
If you are not satisfied with our products we will give you the full refund without any questions.
What is considered as domain when I want to get support for it?
Domain is everything you see between "http://" and "/...".
Do I need license key to run your products?
No, you do NOT need any license key to run the product.
You just install them as regular Joomla! extensions and start using it wherever you want.
Can I try the PRO Edition before purchasing?
Yes. You can try out it with Demo Builder. Besides it, when you purchase the PRO Edition you can ask for 100% money back in 30 days if you aren't satisfied.
I am using a Free Edition. If I upgrade to PRO Editions, will I lose the website data?
No. You won't lose data (content and images). However, if you have made CSS changes, you will lose these. So, make sure to back them all up beforehand. For more details, please check the upgrade instructions.
Now I have bought the PRO STANDARD. Can I upgrade to PRO UNLIMITED then?
Yes, you just need to pay the extra money. Here are the instructions to upgrade from PRO STANDARD to PRO UNLIMITED.
How can I download invoice/ payment/ bill?
You can easily edit and download the invoice in the Customer Area.
Do I get a discount if I buy several products?
Does your template come with a image gallery in demo?
No. The image gallery is a separate product from Joomlashine; it is called JSN ImageShow. You can download the Free Edition or buy the PRO Editions with discount here.
What does "discount for renewal" mean?
After your subscription has expired, you still can use our product, but you won't get further technical support. Therefore, if you need our technical support, please renew your subscription and automatically get discount:
How are your products licensed?
- Extensions – All Editions
The whole product is released under GNU/GPL v2 license.
- Templates - Free Edition
The whole product is released under GNU/GPL v2 license.
- Templates - PRO Edition
Can I resell JoomlaShine products?
You may not place any of our products, modified or unmodified, on a diskette, CD, website or any other medium and offer them for redistribution or resale of any kind, without prior written consent from JoomlaShine. FYI, you can join JoomlaShine Affiliate Program to earn up to 50% referral commission.
Can I remove brand link or statement?
You don't have to, if you are PRO edition owner.
In PRO edition all visible brand link at front-end are already removed.
I have another question that is not listed here!
If you couldn't find answer for your question here, feel free to contact us. We will get back to your as soon as we can.
Questions about Joomlashine templates
Are JoomlaShine templates search engine optimized?
All our templates are equipped with modern SEO functions like:
- "2-1-3"source ordering – Search engine will see important center located content first.
- Extensions overrides with pure HTML output – Search engine will scan your content more efficient when it sees HTML valid code.
- H1 tag integrated to logo – Your website title and slogan will be automatically wrapped to H1 tag, so search engine will quickly track the keywords you are targeting to.
Are JoomlaShine templates responsive?
Yes. All JoomlaShine templates PRO Editions are now responsive and you can use them in any browser. You can check this by clicking on any JoomlaShine template demo sites through your mobile. For example: JSN Epic Demo
Can I use Free Edition of JoomlaShine template for commercial purposes?
Yes, you can use Free Edition of JoomlaShine products for your own websites and for your client's websites as well.
How can I make my website look like JoomlaShine template demos?
Please use the "Install sample data" function in the template parameter "GETTING STARTED" in the template's back-end. After that, your site will look like our demo site. For more information, please read this blog post.
Buy with Confidence
If you're not satisfied, we'll return your money
If for any reason, you are not satisfied with your purchased products, we will refund full amount, no questions asked.
You will have 30 days to try out the product and make sure that it fits your needs.