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How to redirect customers to a new link

How to redirect customers to a new link

One of the worst experiences that users might get when browsing the Internet is jumping to bad URLs, getting back “404 file not found” pages. This can happen when you update your content or your products, which leads to updates in URLs. So what you can do to avoid that situation is to redirect your customers from the old URLs to the new ones, and the purpose of this post is to show you how to do that step-by-step in Joomla 3.x.

1. Make sure that you have your Redirect plugin enabled

Before you can use the redirect function of Joomla 3.x, you have to make sure that your Redirect plugin has been enabled. Go to your Joomla Dashboard => Extensions => Plugin Manager.

plugin manager

Search for Redirect plugin and make sure that its status is “Enable”.

plugin enabled


2. Check the list of bad URLs

In the top menu, go to Components => Redirect.


You will see a list of bad URLs in your Joomla site:

bad urls

3. Enter new URLs to redirect your customers

Click the URL you would like to manage.

destination url

In the field “Destination URL”, enter the new URL you would like to forward this expired URL to. For example, in this picture below, we will redirect customer from to

status enabled

Set the Status to Enabled and click Save.

Now every time customers accidentally visit, they will be automatically redirected to the new link:

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