How to redirect customers to a new link
One of the worst experiences that users might get when browsing the Internet is jumping to bad URLs, getting back “404 file not found” pages. This can happen when you update your content or your products, which leads to updates in URLs. So what you can do to avoid that situation is to redirect your customers from the old URLs to the new ones, and the purpose of this post is to show you how to do that step-by-step in Joomla 3.x.
1. Make sure that you have your Redirect plugin enabled
Before you can use the redirect function of Joomla 3.x, you have to make sure that your Redirect plugin has been enabled. Go to your Joomla Dashboard => Extensions => Plugin Manager.
Search for Redirect plugin and make sure that its status is “Enable”.
2. Check the list of bad URLs
In the top menu, go to Components => Redirect.
You will see a list of bad URLs in your Joomla site:
3. Enter new URLs to redirect your customers
Click the URL you would like to manage.
In the field “Destination URL”, enter the new URL you would like to forward this expired URL to. For example, in this picture below, we will redirect customer from http://joomlashine.com/badurlexample to http://joomlashine.com/newurlexample.
Set the Status to Enabled and click Save.
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