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Top Joomla help desk extensions for Joomla 3.x worth giving a try

Top Joomla help desk extensions for Joomla 3.x worth giving a try

For a long period, building a strong customer relationship has been the main disadvantage of e-business, when it lacked peer conversations, answers for frequently asked questions or the feedback system. Luckily, the recent development of content management systems (CMS) and their extensions has nearly solved this problem completely! In this article, I’m going to introduce you to the top help desk extensions for Joomla 3.x – one of the most popular CMSes at the moment.

Of course, there are lots of Joomla help desk extensions for you to choose from, but the ones in this in-depth article are selected based on their ease to use, rich features, and documentation. Also, all of them can be downloaded from Joomla Extension Directory (JED). Now let’s find out what these Joomla help desk extensions are:

In a highly competitive market, in order to increase the conversion rate or attract new customers, one of the top priorities of any business is to improve its customer services. And obviously, one of the foundations of customer service is building a strong customer relationship through the ability to support the customers anytime, and anywhere, they need.

For a long period, this has been the main disadvantage of e-business, when it lacked peer conversations, answers for frequently asked questions, or the feedback system. Luckily, the recent development of content management systems (CMS) and their extensions has nearly solved this problem completely! In this article, I’m going to introduce you to the top help desk extensions for Joomla 3.x – one of the most popular CMSes at the moment.

Of course, there are lots of Joomla help desk extensions for you to choose from, but the ones in this in-depth article are selected based on their ease to use, rich features, and documentation. Also, all of them can be downloaded from Joomla Extension Directory (JED). Now let’s find out what these Joomla help desk extensions are:

GENERAL REVIEWS

Help desk Extension

Price

Target user

PROs

CONs

obHelpdesk

$35.50

$59.00

$236.00

Beginner to Intermediate

  • Friendly UX and UI
  • Great direct support from the developers
  • Great options for customization
  • Unique features
  • Log in required to submit a ticket

Free Style Support Portal

$39.99

Professional

  • Feature-rich support ticket system
  • Ability to manage tickets from both backend and frontend
  • Complex UX and UI, especially for beginners

Ticket

$37.00

Beginner

  • Extremely simple user interface
  • Very easy to use
  • Direct support from the developers
  • Lack of many advanced features for a professional help desk extension

RSTicketPro

$58.00

$152.00

$211.00

Intermediate

  • Simple setup
  • Great options for customization
  • Great support
  • Professional UX and UI
  • Lack of the ability for the manager to "listen-in" and monitor tickets that have been assigned
  • Only deletes emails after the cron picks them up (instead of just reading them)

Quick Support Tickets

$29.00

Beginer or Intermediate

  • Simple and beautiful design
  • Responsive layout
  • Instant response notification
  • Lack of many functions for the administrator to manage and assign tickets to staff

DETAILED REVIEWS

1. obHelpdesk

Joomla help desk extensions - obhelp desk frontend UI

Joomla help desk extensions - obhelp desk backend admin

obHelpdesk is an absolutely necessary extension for any online store using the Joomla 3.x environment. It focuses on exactly what you need most: saving time for your staff, making the work of support easier to assign, track, navigate and respond to. This Joomla help desk extensions offers you the ability to fully customize any field you want, making it fit easily to any business need or purpose.

Some great features of obhelp desk are as follow:

  • 3rd party support
  • obHelpdesk was designed to work smoothly and fully integrate with almost any User Management/Ecommerce extension, including VirtueMart, redSHOP, JK Shop, or J2 Store.

  • FAQ/Knowledgebase
  • obHelpdesk will display a list of relevant FAQ when a customer submits a new ticket. This automatic suggestion system frees you from tons of tickets with frequently asked questions

  • Reply templates
  • This is one of the most useful features of obHelpdesk. It saves you lots of time responding to your customers with pre-typed reply messages.

  • Support time tracking
  • This function helps you track the time and effort spent on supporting your customers.

Demo Download

2. Free Style Support Portal

Free Style Support Portal frontend UI

Free Style Support Portal frontend admin

Free Style Support Portal backend UI

Free Style Support Portal is fully customizable, offering comprehensive components to manage your website. With its feature-rich support system, it can be adapted easily to fit your website and your business to offer your customers an excellent service they have never experienced before!

The main features of this great help desk extension include:

  • Ticketed Support
  • Every time your customer sends a support request/feedback, a “ticket” is created. They don’t even have to register an account and log into your system to send it. Instead, everything they need is their email, which is used to track progress. Additionally, Free Style Support Portal is also designed to automatically direct the tickets to specific handlers based on the department, product, or category.

  • Email integration
  • As mentioned above, the initial support request from a user can be submitted via email and will generate a ticket to ensure your customer can track the progress and reply to.

  • Customizable Fields
  • Once you have installed Free Style Support Portal, your tickets are fully customizable, with unlimited fields for information display or input available that can easily fit any of your needs or purposes.

  • Customizable support
  • Every area of the support process is also customizable to ensure it can perfectly adapt to your needs – from products to departments, to the status of ticket and its priority. It all depends on you.

Demo Download

3. Tickets

Joomla help desk extensions - Tickets frontend UI

Joomla help desk extensions - Tickets frontend

Joomla help desk extensions - Tickets backend admin

Tickets is a simple and beautiful help desk extension for Joomla. It’s specifically designed to allow you to collect inquires, requests for feedback and provide support to your site users, and it provides you with a platform to manage the tickets from the administrator interface of the site.

The main features of this user-friendly Joomla 3.x extension include:

  • Private tickets
  • This feature provides private ticket communications between you and your customers or website users.

  • Multiple agents
  • You can quickly assign a ticket to an agent, and additionally, you can also easily add as many as agents as you want, with one being the default agent for new tickets.

  • Email notifications
  • Worry not about missing any support request/feedback from your customers anymore. Every time a reply is added, Tickets will alert both parties via the emails they submitted.

Demo Download

4. RSTicket! Pro

Joomla help desk extensions - RS Tickets! PRO frontend UI

Joomla help desk extensions - RS Tickets! PRO frontend UI

Joomla help desk extensions - RS Tickets! PRO frontend UI

RSTicket! Pro is a great solution for your help desk ticketing system. It allows you to provide prompt and efficient support to your customers. The development team has long experience with offering a support service. Combining this experience along with Joomla! knowledge, they offer a complete help desk ticketing solution.

The main features of this powerful Joomla 3.x extension include:

  • Spam protection
  • The developers of RSTicket! Pro have equipped this extension with the ability to protect the submission form with either the built-in CAPTCHA or ReCAPTCHA.

  • Reports
  • The Reports feature allows you to get a statistical overview of your tickets.

  • Custom department fields
  • Similar to Free Style Support Portal, you have total control to customize you tickets. You can easily add custom fields for each of your department separately.

  • Custom ticket priorities and statuses
  • You can easily create any number of custom statuses on top of the built-in ones (open, on-hold, closed) to fully meet your needs and purposes.

  • Ability to create staff groups and allow multiple permissions related to ticket activity
  • You have total control to assign staff members to multiple departments, and create groups that your staff members belong to.

  • Wide range of email types that can be sent
  • The email types that can be sent include new ticket and new reply submission notifications, when a user is created, etc.

Demo Download

5. Quick Support Ticket

Quick support ticket frontend UI

Quick support ticket frontend UI

Quick support ticket frontend admin

Quick support ticket backend admin

Quick Support Tickets is a fully featured support system based on the Joomla framework, integrating perfectly with your existing Joomla site, especially sites based on the Joomla 3.x environment, and allows your existing admins to work on your tickets.

Exclusive features of this Joomla help desk extension include:
  • Responsive layout
  • Quick Support Tickets is designed to be responsive, so you can work on it easily on any device - desktop, tablet or mobile, providing your customers a perfect experience on any screen resolution. It will be easy to respond to your tickets on your tablet while you are enjoying your vacation.

  • Instant response notification
  • Whenever you have a new ticket or a reply to an existing one, Quick Support Tickets will update you instantly. Similarly, your user will be updated immediately when you respond.

  • Intelligent handling of ticket status
  • Quick Support Tickets is specifically designed to smartly handle ticket statuses. It understands which tickets you have already replied to and which await your response in order to focus on what is pending, keeping away what is not.

  • Optional extra fields available
  • It allows you to ask for more data whenever needed. You can have a maximum of 8 extra fields for queries, including name, purpose, department, phone numbers, postal address or anything you need to know about your customers while creating tickets.

Demo Download

And now is your turn. Did you use any of above Joomla help desk extensions? Does it help you to build a strong customer relationship. We will appreciate it much if you tell us your experience in the comment box. If you have any question, just raise it up, I will try my best to answer you.

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