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Upcoming important policy changes

Upcoming important policy changes

 

Dear our valued customers,

We at JoomlaShine always listen to your opinions carefully, then analyze and make improvements to ensure that you have a great experience with our products and service. Therefore, we are going to apply a new customer policy from December 1st, 2013. Please take a look at some of the upcoming changes:

Affecting PRO STANDARD edition of products

The support time for PRO Standard owners is decreased from 6 to 3 months, but the quality will be increased to the level of PRO Unlimited.

In the past, we had different support level for PRO Standard and PRO Unlimited editions. Normally, PRO Unlimited customers get much faster and more dedicated support. With the new policy all PRO Standard customers will get the same support as PRO Unlimited with guaranteed response time within 12 and 16 hours.

This change takes effect after December 1st, 2013

Affecting all products

You get access to product download and updates for life.

In the past, you have limited access time to product download and updates, which is either 6 months or 12 months depending on the edition you use. With the new policy, you can ALWAYS download the latest product versions with frequently-added cool features.

This change takes effect immediately.

In short, here is how it’s going to be

PRO Standard

PRO Unlimited

Access to file download for life
3 months of support with 12-16 hours response time.

Access to file download for life
12 months of support with 12-16 hours response time.

Please share your feedback in the comment system below.

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