We are in hiring a Customer Support Specialist. Come and join one of the top Joomla template providers!
We at JoomlaShine are looking for a dedicated Customer Support Specialist to assist customers with pre-sales questions and product utilization. This person should strive to make customers-to-be happy with his guidance about JoomlaShine products: The best package to buy, how to use the product, etc.
Check the vacancy details below to make sure that you are the person we are looking for:
- Provide pre-sales support for all matters related to the company’s product utilization in English.
- Contribute ideas about how to improve products based on customers’ feedback.
- Work 4 hours per day via e-ticket support system, forum and chat system.
- Time zones: UTC -1:00 to UTC -09:00, and the working time should be from 9AM to 1PM.
- Great writing skill in English.
- Ability to clearly show the benefits of products and recommend the best option to customers.
- Ability to offer special deals to customers at the right time.
- Experience with Joomlashine templates and extensions is a bonus.
- Experience in customer support is a bonus.
- Patient, kind and polite.