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We are in hiring a Customer Support Specialist. Come and join one of the top Joomla template providers!

We are in hiring a Customer Support Specialist. Come and join one of the top Joomla template providers!

We at JoomlaShine are looking for a dedicated Customer Support Specialist to assist customers with pre-sales questions and product utilization. This person should strive to make customers-to-be happy with his guidance about JoomlaShine products: The best package to buy, how to use the product, etc.

Check the vacancy details below to make sure that you are the person we are looking for:

Salary

Individual agreement.

Responsibilities

  • Provide pre-sales support for all matters related to the company’s product utilization in English.
  • Contribute ideas about how to improve products based on customers’ feedback.
  • Work 4 hours per day via e-ticket support system, forum and chat system.

Requirements

  • Time zones: UTC -1:00 to UTC -09:00, and the working time should be from 9AM to 1PM.
  • Great writing skill in English.
  • Ability to clearly show the benefits of products and recommend the best option to customers.
  • Ability to offer special deals to customers at the right time.
  • Experience with Joomlashine templates and extensions is a bonus.
  • Experience in customer support is a bonus.
  • Patient, kind and polite.

I AM EAGER TO TAKE THIS JOB!

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