Frequently Asked Questions

The first place you need to check when having problems.

Important presale FAQs

Can I modify the source code of product?

Introtext

Yes, you are authorized to make any modifications to achieve your desired intention. All codes are open for modification if you need. Moreover, if you purchase the commercial editions, you can get basic customization support from JoomlaShine's technical supporters in the Forum.

Can I try product before purchase?

Introtext

Yes, all our templates come with Free edition so you can download and try for free. Moreover, you can later upgrade to trial edition to experience all the PRO features for 15 days.

Do you offer refund?

Introtext

Yes, within 30 days after your purchase date. If you are not satisfied with our products after reading our documentation, you have the unconditional right to request a refund within 30 days after the purchase date. It would be appreciated if you could provide us with some helpful feedback so that we can win you back in the future.

Does your PRO template include PRO extensions?

Introtext

No. The JSN Extensions are separate products from Joomlashine and are not included in PRO template package. However, we include Free Edition Extensions in our sample data for you to try out and you can consider upgrading to the PRO Edition.

How and when can I download the product after purchase?

Introtext

After the payment process, you can instantly download the product from the Customer Area section. In addition, we will send you an email receipt with all order and download information, so you can check back anytime in the future.

What kind of support do you offer?

Introtext

We provide support through:

  • Forum Support: For all customers, both Free and PRO Edition Owners.
  • Live chat: For pre-sale related questions
  • Support time: Monday - Friday // 8:00 - 17:30 (GMT + 7)