Frequently Asked Questions and Answers
How and when can I download the product after purchase?
After the payment process you can instantly download the product from the Customer Area section.
In addition, we will send you an email receipt with all order and download information, so you can check back any time in the future.
I have paid for my order but not yet accessed to download
Normally, your order will be created automatically upon receipt of a successful payment. There are some cases that your payment is NOT SUCCESSFUL and we have to review and process download information manually
Please Contact Us with a proof of payment (Payment Receipt or Order number) in Inquiries and Payments section
What are the differences between PRO STANDARD and PRO UNLIMITED Editions?
Besides the price difference:
- With PRO STANDARD Edition: You can get technical support for only 01 domain in 06 months. You will need to register the domain in the Customer Area in order to get support.
- With PRO UNLIMITED Edition: You can get technical support for as many domains as you want for 12 months.
Can I modify the source code of product?
Yes, you are authorized to make any modifications to achieve your desired intention. All codes are open for modification if you need.
Moreover, if you purchase the PRO STANDARD or PRO UNLIMITED edition, you can get basic customization support from JoomlaShine's technical supporters in the Forum.
How do I get product updates?
You can download the latest version of the product in the Customer Area section. You can download new updates during your subscription. Once your orders expire, please renew to continue getting updates.
What happens after my order expires?
Once your subscription expires, you will not be able to download, get updates or create new posts to get technical support in PRO box on our Forum. Please renew and get discount up to 40%
What kind of support do you offer?
We provide support through:
- Forum Support: For all customers, both Free and PRO Edition Owners.
- Live chat: For pre-sale related questions
Support time: Monday - Friday // 8:00 - 17:30 (GMT + 7)
Do your products support multi-language?
Yes, for sure.
All our templates are translated into more than 14 languages.
What payment methods are accepted?
We accept Paypal and major Credit Cards (Visa, Master Card, JCB), Western Union or bank wire transfer
Credit card payment transaction will be taken care of by our trusted partners 2Checkout. They are truly professional with a very secure and reliable system. With bank wire transfer method, please contact us then our supporters will instruct you what to do.
Do you offer refund?
Yes, within 30 days after your purchase date.
If you are not satisfied with our products after reading our documentation, you have the unconditional right to request a refund within 30 days after the purchase date. It would be appreciated if you could provide us with some helpful feedback so that we can win you back in the future.
What is considered as domain when I want to get support for it?
Domain is everything you see between "http://" and "/...".
Do I need license key to run your products?
No, you do NOT need any license key to run the product.
You just install them as regular Joomla! extensions and start using it wherever you want.
Can I try out the PRO Edition before purchasing?
Yes. You can try out it with Demo Builder. Besides it, when you purchase the PRO Edition you can ask for 100% money back in 30 days if you aren't satisfied.
I am using a Free Edition. If I upgrade to PRO Editions, will I lose the website data?
No. You won't lose data (content and images). However, if you have made CSS changes, you will lose these. So, make sure to back them all up beforehand. For more details, please check the upgrade instructions.
Now I have bought the PRO STANDARD. Can I upgrade to PRO UNLIMITED then?
Yes, you just need to pay the extra money. Here are the instructions to upgrade from PRO STANDARD to PRO UNLIMITED.
How can I download invoice/ payment/ bill?
You can easily edit and download the invoice in the Customer Area.
Can I get a discount?
Will I get PRO Extensions for free when I purchase PRO Templates?
No. The JSN Extensions are separate products from Joomlashine. We include Free Edition Extensions in our sample data for you to try out and you can consider upgrading to the PRO Edition.
What does "discount for renewal" mean?
After your subscription has expired, you still can use our product, but you won't get further technical support or get the latest version. Therefore, if you need our technical support or update products, please renew your subscription and automatically get discount:
How are your products licensed?
- Extensions – All Editions
The whole product is released under GNU/GPL v2 license.
- Templates - Free Edition
The whole product is released under GNU/GPL v2 license.
- Templates - PRO Edition
Can I resell JoomlaShine products?
No, the reselling of all or part of our products is stricly prohibited.
You may not place any of our products, modified or unmodified, on a diskette, CD, website or any other medium and offer them for redistribution or resale of any kind, without prior written consent from JoomlaShine. FYI, you can join JoomlaShine Affiliate Program to earn up to 50% referral commission.
Can I remove Joomlashine copyright in the footer?
You can not remove it unless you are PRO Edition owner.
In PRO edition all visible brand link at front-end are already removed.
The purchased product just doesn't suit my need. Can I exchange it for something else?
Yes, the request should be raised up within 30 days after your purchase date.
In some situations, we do allow for switch your order to another one with the same cost ONCE if you raise up your opinion within 30 days after your purchase date.
I have another question that is not listed here!
If you couldn't find answer for your question here, feel free to Contact Us. We will get back to your as soon as we can.
Questions about Joomlashine templates & support
Are JoomlaShine templates search engine optimized?
All our templates are equipped with modern SEO functions like:
- "2-1-3"source ordering – Search engine will see important center located content first.
- Extensions overrides with pure HTML output – Search engine will scan your content more efficient when it sees HTML valid code.
- H1 tag integrated to logo – Your website title and slogan will be automatically wrapped to H1 tag, so search engine will quickly track the keywords you are targeting to.
Are JoomlaShine templates responsive?
Yes. All JoomlaShine templates PRO Editions are now responsive and you can use them in any browser. You can check this by clicking on any JoomlaShine template demo sites through your mobile. For example: JSN Epic Demo
Can I use Free Edition of JoomlaShine template for commercial purposes?
Yes, you can use Free Edition of JoomlaShine products for your own websites and for your client's websites as well.
How can I make my website look like JoomlaShine template demos?
Please use the "Install sample data" function in the template parameter "GETTING STARTED" in the template's back-end. After that, your site will look like our demo site. For more information, please read this blog post.
What info should I add to my support Forum post to get fast, effective support?
Time is money for both of us! Therefore, in order to ensure that our Support Team can provide the exact solution that you require they will need to have some specifics regarding your issue to help them with diagnosing the cause. The post should include:
Buy with Confidence
If you're not satisfied, we'll return your money
If for any reason, you are not satisfied with your purchased products, we will refund full amount, no questions asked.
You will have 30 days to try out the product and make sure that it fits your needs.